HOW Design Conference Disappoints

I spent the last four days at the HOW Design Conference in Chicago.

I came away utterly disappointed.

I hoped to spend four days with designers and soaking up some of the sensibilities of those creative types. I wanted to become a better client. I wanted to get an idea of how to integrate design better into product and service offerings.

This is what I got instead. There was an illustrator who showed a bunch of work and talked about how he could read auras (his grandmother was a psychic). There was this Austrian designer who clicked through slides of his portfolio. Great stuff, but I don’t know any more than I did when I walked in. The whole conference seemed to be like that for me. Lots of pictures and not much to learn.

I would love to see a gathering of businesspeople where we could talk with designers about how to improve what we offer by using better design. Is there anything like that now?

P.S. There was some upside. I was able to catch dinner with Ben and Jackie, lunch with Andrea and Joy, and spend a few hours in Millennium Park.

Blogging Panel at the HOW Design Conference

I have been at the HOW Design Conference for the past day and a half.

I attended their blogging session entitled “Daily Candy: Is Blogging Good For You? Or Does It Just Cause Cavities?

There were 60 people at the session. This was pretty poor turnout when considering there are about 3500 people at the event.

The moderator Steve Heller started by asking how many people in the audience were bloggers. Six people in the audience raised their hands.

Heller also said that blogs are a part of normal reading now at NYT. He comes into the office now and sees everyone reading blogs. He says it adds about 30 minutes of additional reading per day.

The two blogs that were talked about the most were Design Observer and Speak Up. If you are of the design bend or are interested, you should check them out.

New Suitors for Fast Company

I saw in the Chicago Tribune today that Fast Company and Inc. have five potential buyers.

  • Time Out Chicago
  • The Economist
  • Advance Publications’ City Business Journals
  • Alta Communications venture capital firm
  • G+J management buyout led by CEO Russell Denson

The expected price for the deal will be is somewhere $40 million and $50 million dollars. A winner will be selected tomorrow after a second round of bids.

Busy Two Weeks

Things are a little busy.

I was in NYC for the Book Expo America from Thursday through Sunday. I was with Jack representing 800-CEO-READ.

Yesterday, I had a big pitch with a local client.

This coming weekend, I am going to Chicago for the How Design Conference.

We also have a ton going on with More Space. I know it has been quiet, but you can expect to see alot in the next month.

More soon…

Inc.’s Best Places To Do Business

May’s issue of Inc. Magazine has a section entitled Best Places to Do Business. The calculations are based on job growth rates in multiple time periods. I was tickled to see Wisconsin extremely well represented on the list of 274 areas. To be fair, the list below lists all Wisconsin areas in the survey:

[The links on the cities lead to Google Maps; thought I would add that for those not familiar with WI geography.]

Here is the feature Inc. wrote on Green Bay:

It’s conventional wisdom that economic dynamism follows (and further attracts) the hip, the creative, the exceptional. But Randy Rose, CEO and president of Enzymatic Therapy, a 300-person manufacturer of dietary supplements, says the key to success is a much humbler thing: drawing good local workers.

Rose, whose firm is based in Green Bay, Wis. (No. 4), credits his company’s growth to the high caliber of the managers and rank-and-file workers he hires locally. “These are not only people who have a strong work ethic but they want to develop their careers,” he says. “We try to have a learning organization here, and people here want to learn and grow. It makes all the difference in the world.”

For some time Wisconsin has had the premier entrepreneurial economy in the Midwest. In addition to Green Bay, the No. 1 midsize city on last year’s list, the state’s standouts include La Crosse (No. 15) and Madison (No. 38). Even Milwaukee, the big city in the state, is a respectable No. 66. What’s behind this success? In large part it’s the quality of Wisconsin’s public education system. Rose says the local workers he hires are well educated and well trained, at whatever level they are employed. Other Wisconsin business owners say the same. From the assembly line to the laboratory, Wisconsin employers seem particularly pleased with the level of skill and commitment shown by their workers.

Wisconsin also has avoided the problems associated with overconcentration in one industry — in particular the sensitivity to fluctuations in various marketplaces. This can be seen in the poor ranks for places tightly linked to particular industries — such as Detroit (No. 213) and Flint, Mich. (No. 271), both of which rely on the auto, and Columbia, S.C. (No. 266), which depends on textiles.

In addition, Wisconsin excels in highly specialized firms in areas such as machine tools, measurement controls, and machinery for making paper products. Many of these smaller manufacturing companies have actually benefited from the explosive growth in China. Between 1999 and 2003, the state’s exports to China rose 265%, more than twice the Midwest average and almost three times that for the rest of the country.

Meanwhile, Wisconsin has a low cost of living and exceptional recreational opportunities. And the word is getting out, meaning it’s becoming easier to add imported talent. Rose recently hired top managers from Oakland and Chicago. “When I first got here in 2002,” he says, “our equity partners said it would be hard to get people here because of the location. What we found was quite the opposite.”

Weekend Music – Amos Lee

Everyone is comparing Amos Lee to Norah Jones and it is hard not to They have the same label, same band, and Norah even sits in on a couple tracks on Lee’s album.

I have to say I like Amos more than Norah. It could be that you get a guitar rather than piano. Norah’s style always seemed whispy and weak to me, where Amos sings with tender strength.

Check it out.

Lesson #1 – Speak Your Customers’ Language

My father’s business was a small sheet metal fabrication shop. The majority of what we produced was custom based on drawings we would receive from our customers. Over the years, we had built a strong base in serving the transformer industry. Our ability to make short runs at a low cost matched well with the industry’s need for custom brackets and enclosures in low quantities.

One exception to our custom focus was a line of electrical enclosures we made. It started as a custom collaboration with one customer, but after seeing there was a market for them, we started offering the enclosures as a standard, stocked product to everyone.

As a sheet metal fabricator, we described the enclosures using the same specifications we would get for custom jobs. It was all about dimensions and specifications. Whenever a new customer called, there had to be a long conversation as the buyer calculated their size of the transformer and I searched to determine which box was right for his need.

One day, the customer whom we had originally collaborated with called to place an order. Dave was a talkative fellow and he was going on about how he had gotten a large order for some three phase transformers. He said his next call was going to be to order more 1.5″ EI laminations [these serve the base for some transformers].

I said, “Dave, are those standard laminations for the entire industry?”

He said, “Oh yeah, everybody uses the same ones.”

I queried, “Are the enclosures you designed with us built around those lamination sizes?”

He said, “Of course, the 13″ x 13″ x 15″ is perfect for 1.5″ lams.”

Dave quickly walked me through our entire line of enclosures and how they matched up to the different sizes of lamination.

My entire paradigm changed. I had been given a new language to speak to my customers in. I could ask them what they were using in their language and tell them exactly which of my products would work perfect for them.

Speaking the same language led to all sorts of things. We found that customers were drilling holes to make the enclosures work in some cases. That led to us redesigning each cabinet to meet a wider range of needs.

We found one cabinet couldn’t support enough weight and that customers were adding steel angle to reinforce it themselves. We scrapped the case and came up with a whole new design.

The most important thing it led to was a doubling of the number of customers that used our enclosures and doubling of the number of units we sold.

We went from being another sheet metal fabricator to a partner in our customers’ supply chains.

Somewhere in between…

Steve Rubel wrote about a cooking podcast that coming with a Flickr photoset.

I think that is a brilliant idea. My mind is spinning with other applications.

I know some will say you should just vblog the whole thing. There are barriers.

Bandwidth is still a constraint.

I also think that each media form takes more work. Blogging is easy and can be done in minutes. Audioblogging harder to get set-up and takes hours. Vblogging is even harder to get going and takes even longer to create and publish (days!).

I think each of these requires a minimum level of skill and presentation with the same ascending order.

I love this podcast/flickr hybrid because it lets you add another level of richness to your communication without the overhead of going to the next form.

Still thinking of ideas…

What Changes In A Year

A little over a year ago, I left my dad’s business after trying for two years to grow the business. I stayed probably six months longer than I should have. I knew there was nothing that was going to change the outlook. Part of it was I didn’t want to fail. The other part was that it was about family and all the emotion that comes along with that.

That idea of failure is something that I was not able to shake until recently. I think I finally realized that there was nothing I could have done to change the outcome. I did all the things I was capable of doing and it wasn’t enough. Barry Moltz in You Need To Be A Little Crazy says sometimes you will never know why a business doesn’t work. I really identify with that.

When you get past the pain and disappointment, other things start to appear. It is amazing the things I learned in those two years. I needed the transition from GE to small biz world. And what is great in a small business like that, there was nothing I didn’t get involved in.

I purchased everything.
I did quoting.
I collected from late customers.
I was customer service and answered phone calls from the calm and irate customers.
I tracked out quality problems.
I packed parts and arranged shipping.
I ran production when it needed to be done.
I did whatever needed to be done.

I am going to put together a series of posts on what I learned at Sater. I have a list of about five things and I am sure that others will come as I get going. I am hoping there is something I can share with all of you as a result of everything I went through.

I should also say everything has worked out for everyone. My dad found a buyer for the business and they are doing great. These folks that did all of the painting for Sater. Adding a fab shop fit well with what they did and they can now offer a huge package of services to their customers.

I really can’t complain either. I could not have told you a year ago that I would be getting paid to help companies with blogging or that I would be publishing a book. It is really interesting how things have turned out and probably more on the path I should be on…