Listen to Your Customers Instead – Part II

This quote is from John Battelle:

I once asked a Google exec why it didn’t have a music play, like Yahoo, AOL, and MSN. The answer: “Sergey doesn’t listen to much music.”

This reminds me of my Blockbuster post from a month ago. If what Google develops is based Sergey and Larry, that could spell trouble as the company moves away from search.