Yesterday, I was flying back from a couple of weeks in Virginia. Weather on East Coast was screwing up flights and causing all sorts of delays.
Just as I sit down in the terminal, the grumbling starts. “There’s no way we are going to get out of here on time.” “Oh look, the plane is finally here.” “Like I am going to have any chance of making my connection.”
We were on the plane for about an hour before they backed us away from the gate. Anyone you could look out the window could see the rain pouring down. Everyone else could hear the thunder and see the lightning flashes.
Grumbling rises to complaining. People are on their cellphones saying the plane is late and they don’t know anything else. The steward gets rung and asked a million times. “How much longer?” “Will I make my connection?”
I will grant you the information is controlled pretty tightly in the airline industry. They could use a little more transparency. What I will not grant you is the license to gripe about your predicament. People think it is a great way to strike up conversation and make funny jokes about how terrible the airline industry is.
If you find me sitting along you, keep your jokes to yourself. I think most of the folks there are doing the best job they can.
It never ceases to amaze me how many people fall into the ‘victim’ mentality when there’s a shred of inconvenience w/ an airline. It’s a complex, underfunded and challenging system to maintain. Know this going into it, prepare accordingly, and keep a good attitude.
What I always do with people like this is put on my best attitude and counter their negativity…and maybe brighten their day.