Hiring the right people is really important. I know it is a truism, but it was painfully obvious on our trip.
During the last week and a half, my family took three flights with the America West Airlines. It was myself, my wife and our one year old son taking the trip and having the little guy with us required bringing the carseat.
As I am sure you are aware, there are a dozen buckles and straps sticking out. We were a bit concerned about something getting caught on the conveyors they use.
In Milwaukee, we asked the check-in folks if they had anything we could put the carseat in. Their response was, “We don’t carry supplies”. The TSA folks pointed us to the Delta counter, where they were more than happy to help with a large plastic bag.
In San Diego, we asked the same question. The person checking us in said, “Hang on. I will be right back.” He came back with a 55 gallon trash bag. It worked great.
In Phoenix, we got the same story about how they didn’t stock supplies. This time Southwest came to our rescue.
Same problem, same rules, but three different people. One of them got it right.