Robert has written 18 books. He is different than many of today’s business book authors. He is a writer and a journalist.
He is best know for The Nordstrom Way. He has also written a great book on Amazon.
Here is his bibliography:
Lessons From The Nordstrom Way: How Companies are Emulating the Number One Customer Service Company
The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization (new from Wiley in February 2005)
The Legend of Eddie Bauer
Shared Values: A History of Kimberly Clark
Family Trees: Simpson’s Centennial Story
On Course: Chevron’s Century at Sea
More Than a Store: Frederick & Nelson 1890 tp 1990
Banking Without Boundaries: A History of Security Pacific Bank of Washington
The Legend of Frango Chocolate
Seattle Fur Exchange: 100 Years