Today, kottke.org talks about a donut and coffee cart in Manhattan. For speed and simplicity, the customers make change for themselves with quarters sitting on the counter. Among other things, Jason observed alot of trust and twice the throughput versus his competitors.
My first job was working as a stocking boy at a family-owned grocery store. On Sunday mornings, a similar exchange took place for the morning newspaper. People threw their change on counter and were on their way. I never once observed a problem and customers loved being able to get in and out in a snap.
Not that I want to take the discussion of making change too far, but I always enjoy going into Wendy’s. All of the registers have the automatic change makers (I don’t even know what the official name is). I have always thought they were faster and have to be more accurate.
And why do we still have all these pennies…